Every organization would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve performance in any area you choose.
ISO 9001 is by far the world’s most established quality framework, currently being used by around 897,000 organizations in 170 countries worldwide, and sets the standard not only for quality management systems, but management systems in general.
It helps all kinds of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement. ISO 9000 series of standards
ISO 9001 is one of a series of quality management system standards. It can help bring out the best in your organization by enabling you to understand your processes for delivering your products/services to your customers. The ISO 9001 series of standards consist of:
ISO 9000 – Fundamentals and Vocabulary: this introduces the user to the concepts behind the management systems and specifies the terminology used.
- ISO 9001 – Requirements: this sets out the criteria you will need to meet if you wish to operate in accordance with the standard and gain certification.
- ISO 9004 – Guidelines for performance improvement: based upon the eight quality management principles, these are designed to be used by senior management as a framework to guide their organizations towards improved performance by considering the needs of all interested parties, not just customers.
The Importance of the norm ISO 9001
Competitive Advantage
ISO 9001 should be top-management led, which ensures that senior management take a strategic approach to their management systems. Our assessment and certification process ensures that the business objectives constantly feed into your processes and working practices to ensure you maximise your assets.
Improves business performance and manages business risk
ISO 9001 helps your managers to raise the organization’s performance above and beyond competitors who aren’t using management systems. Certification also makes it easier to measure performance and better manage business risk.
Attracts investment, enhances brand reputation and removes barriers to trade
Certification to ISO 9001 will boost your organization’s brand reputation and can be a useful promotional tool. It sends a clear message to all interested parties that this is a company committed to high standards and continual improvement.
Saves you money
Evidence shows that the financial benefits for companies that have invested in and certified their quality management systems to ISO 9001 include operational efficiencies, increased sales, higher return on assets and greater profitability.
Streamlines operations and reduces waste
The assessment of your quality management system focuses on operating processes. This encourages organizations to improve the quality of products and the service provided and helps to reduces waste and customer complaints.
Encourages internal communication and raises morale
ISO 9001 ensures that employees feel more involved through improved communication. Continued Assessment visits can highlight any skills shortages sooner and uncover any teamwork issues.
Increases customer satisfaction
The PDCA (‘Plan, Do, Check, Act’) structure of ISO 9001 ensures that the needs of the customer are being considered and met.
The importance of the Institute of Certification is a Guarantee of the level of quality of a CompanyBSI Group
Until from its foundation in 1901, the BSI Group has grown till to become one of the main organizations of services to the enterprises, in a position to inspiring confidence and to supply assurance to the customers thanks to solutions based on the use of the norms. Recorded in 1903, BSI' s Kitemark® is the brand of quality of more ancient and more famous product in the United Kingdom. In origin it was the first national normative agency into the world, the Group counts now on more than 2.250 persons who operate in beyond 100 Countries, from more than 50 local centers (57 for hundreds in Europe, Middle East and Africa; 17 for hundreds in Americas and 26 for hundreds in Asia). The main activities offered from the Group include: the development and the commercialization of private, national and international norms (currently the BSI British public Standards beyond 2,000 norms every year), besides the relative information of support; the appraisal and the certification of systems of management (BSI Management Systems have beyond 60.000 sites certifyd in more than 100 Countries); the tests and the certification of products and services; the putting to point of solutions software for the management of the performances and at last the services of formation in support to the application of the norms and the best business practics.
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